Refund Policy
If a paid order has a billing or service problem, contact support for an order review. Refunds depend on the verified issue, the purchase channel and applicable law.
Updated: October 13, 2026
Contact support
Email globalvillager@worldcitizenvpn.com with your order number, purchase channel, payment date and a description of the issue. For a connection problem, include the client version, route and error message so we can investigate. Do not send passwords, verification codes or complete card details. Support has no fixed live hours; you may leave an email at any time.
Conditions for review
We review duplicate or incorrect charges, paid access that was not delivered, and a verified service failure that remains unresolved after reasonable troubleshooting. Explain the issue and provide the information needed to identify your own order. We determine the appropriate remedy and refund amount from the verified issue, the affected purchase, purchase-channel rules and applicable law. Fraudulent claims may be refused to the extent permitted by law.
Ordinary changes of mind
A refund is not automatically approved solely because you change your mind, no longer need the service or did not use otherwise available paid access. Cancelling future renewal does not automatically refund a completed charge or shorten the current paid access period. These statements do not remove any mandatory cancellation, withdrawal, refund or other consumer right.
Purchase channel and application period
For a website order, contact GV support. For a charge billed by Apple, use its official refund process at reportaproblem.apple.com; Apple decides under its applicable rules. Your receipt identifies the actual billing channel. Report a billing or service problem promptly and apply within any period required by that channel or applicable law. We do not offer a general unconditional seven-day full-refund guarantee.
Approved refunds and mandatory rights
Once approved, a refund is returned through the original payment method and the related paid entitlement is adjusted to reflect the refunded order. Banks and payment providers control final posting times; we do not promise a fixed bank processing time. Applicable mandatory law and more protective purchase-channel rules take precedence over this policy.