Help Center
Choose a topic to see the steps.
How do I sign in?
Use the same account on your phone and computer. Link a recovery email in account settings.
How does free access work?
2 hours free every day
Try it first, then choose the connection that suits you.
How do I change devices?
One account supports up to three devices. Remove an old device in My devices, wait for release, then sign in and connect on the new device.
What if I cannot connect?
Check your internet connection, then try another available route. Record the app version and error if the problem continues.
What do I do after payment?
Return to My subscription and refresh your plan in the app. If you were charged but access is missing, contact support before paying again.
What happens when I cancel renewal?
Future automatic renewal stops. Your paid VIP access remains available until the expiry date shown in My subscription. Manage Apple subscriptions in your Apple account.
Does a VPN hide GPS, cookies or browser fingerprints?
A VPN changes the network exit IP of traffic it carries. It does not turn off GPS, Wi-Fi or cellular location, erase cookies, hide a signed-in account, or remove a browser fingerprint. Services can combine these signals. GV does not promise complete anonymity or protection from every form of location tracking.
How do smart routing and global mode differ?
Smart routing sends traffic through the VPN or directly according to the client rules. Direct destinations can see the local-network exit IP. Global mode carries traffic managed by the VPN through the selected route; it cannot hide GPS, account identity or every application signal. The app’s rules and current state determine the result.
What should I do after a disconnect or if a site will not load?
Check the actual connection state first. If the client reports blocked traffic or an interrupted connection, reconnect, or use the explicit restore-direct option if you intend to browse without VPN. For a site that fails while connected, compare another site, another route, and smart versus global mode. Record the platform, version, time, route, mode and error. Do not disable antivirus or certificate checks. A connected label alone does not prove that all sites work or that IPv4, IPv6, DNS and WebRTC leak tests have passed.
What if I forgot my password and never linked a recovery email?
If another device is still signed in, use the supported account settings there to link a recovery email. If every device is signed out, contact support with the account name and, for a paid account, the purchase channel and order reference. Recovery requires verification and cannot be guaranteed. Do not send passwords, codes or full card details.